Incidents can happen despite our best efforts. It’s the nature of the software systems we build today, relying on complex distributed systems with emergent behaviours. Incidents don’t care about the concept of working hours and without the luxury of a follow-the-sun response team, it means sometimes, somebody needs to respond out-of-hours.

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Pierre Vincent

Software Engineer, SRE & OSCP

Head of SRE

Glofox - Ireland